True Barber

Terms of Service

These terms apply to your use of True Barber, operated by MDAKA Advanced Technologies (Pty) Ltd (“we”, “us”). By creating an account you agree to them.

1. What True Barber does

True Barber lets customers join a barber shop’s digital walk-in queue, book a time at the shop, buy a shop’s VIP Pass, and pay for services. Each barber shop is an independent business. The haircut or service is provided by the shop, not by us, and the shop is responsible for its quality, prices and conduct.

2. Your account

• Give accurate details and keep your password private. You’re responsible for activity on your account.
• You must be 18 or older, or use the app with a parent’s or guardian’s permission.
• Don’t misuse the app — for example fake bookings, holding queue spots you won’t use, abusive reviews, or attempts to interfere with payments or security. We may suspend accounts that do.

3. Queue and tickets

Wait times are estimates. When you’re called, tap “I’m here” in the app when you arrive. If you don’t check in within the time the shop has set (shown on your ticket), you'll get a reminder partway through, and then your spot is released to the next customer. Any payment for that visit is not automatically refunded, but the shop may put you back in the queue on the same ticket. You can leave the queue at any time in the app.

4. Payments

• Online payments are processed by Yoco and paid directly to the shop’s own Yoco account. Prices are set by each shop and shown before you pay.
• A once-off payment covers the selected service on that visit. Your ticket appears once the payment is confirmed.
• A 30-Day VIP Pass gives walk-ins at that shop for 30 days from purchase, up to the number of walk-ins per week set by the shop and shown in the app (missed appointments count towards this). Buying again before it ends adds 30 more days.
• Bookings. A booking reserves your place: at the booked time you are placed at the front of the shop’s queue and the check-in rules in section 3 apply. You can cancel a booking in the app up to 2 hours before its time; a paid booking then becomes a credit you can use to rebook the same service at that shop. Cancellations less than 2 hours before, and missed bookings, are not refunded (for VIP Pass bookings they count as one of that week’s VIP walk-ins). If the shop cancels your booking, or no barber is available, you receive a credit to rebook. This does not limit any rights you have under the Consumer Protection Act.
• You can cancel a VIP Pass at any time; it ends immediately and unused days are not refunded, except where the Consumer Protection Act or other law requires otherwise.
• For refunds or disputes about a service or payment, contact the shop first. If you can’t resolve it, contact us at info@mdakatech.com and we’ll help where we can.

5. Shop owners

• Owners must provide accurate shop information, honour paid tickets, bookings and VIP Passes, and comply with applicable law (including consumer protection and tax laws).
• Owners connect their own Yoco account and are responsible for their Yoco agreement, refunds and chargebacks. MDAKA Advanced Technologies (Pty) Ltd does not hold shop funds.
• Shops are listed after approval. We may remove a shop that breaches these terms. Platform fees, if any, are agreed separately.

6. Reviews and content

You can review a shop after a completed visit there. Reviews must be honest and respectful. You keep ownership of content you post but allow us to display it in the app. We have zero tolerance for objectionable or abusive content and abusive users. You can report any review from its menu (⋮ → Report review), and we review every report within 24 hours: we remove content that is unlawful, abusive, hateful or misleading, and we can stop the person who posted it from posting again. You can also block a person so you no longer see their reviews.

7. Availability and liability

We work hard to keep True Barber available and accurate, but it’s provided “as is” and may occasionally be unavailable. To the extent the law allows, we aren’t liable for indirect losses or for services provided by shops. Nothing in these terms limits rights you have under the Consumer Protection Act, 2008.

8. Ending your account

You can delete your account at any time in the app or via our account deletion page. We may suspend or close accounts that break these terms.

9. General

These terms are governed by the laws of South Africa. We may update them and will show the new date above; continuing to use the app means you accept the update. Questions: info@mdakatech.com.